FREQUENTLY ASKED QUESTIONS

Explore common questions about our fiber laser cutting machines, services, and customized solutions.

Fiber Laser Cutting
Delivery & Packaging
Warranty & After-sales Service
Payment & Certification
Customization
What materials can a fiber laser cutting machine cut?

A fiber laser cutting machine can cut carbon steel, stainless steel, aluminum, copper, brass, galvanized steel, and other metal alloys. The cutting performance depends on laser power, material type, thickness, and machine configuration.

How do I choose the right laser power for my application?

The suitable laser power depends on material, thickness, cutting speed, production volume, and application requirements. MAGICK engineers provide professional recommendations based on customer needs.

How much does a fiber laser cutting machine cost?

The price depends on laser power, machine size, working area, laser source, cutting head, automation options, and customer requirements. MAGICK provides customized quotations.

How long does it take to deliver a laser cutting machine?

Standard laser cutting machines can be delivered within 7 days at the earliest. The delivery time for customized machines depends on the specific configuration, technical requirements, and customization needs. MAGICK will confirm the estimated delivery schedule before production.

Do you provide export documents?

Yes. MAGICK provides the necessary export documents and technical documents required for international shipment.

How does MAGICK ensure product quality before shipment?

MAGICK performs machine testing, quality inspection, and performance checks before delivery to ensure that the equipment meets the required specifications and operating standards.

How long is the warranty?

MAGICK offers a 2- to 3-year warranty. The specific warranty period depends on the machine model, configuration, and agreed contract terms.

Do you provide installation service for laser cutting machines?

Yes. MAGICK provides installation guidance, machine setup support, commissioning assistance, and technical support for customers worldwide.

Do you provide operator training?

Yes. MAGICK provides professional operator training covering machine operation, software usage, cutting parameter settings, safety procedures, and daily maintenance.

What should I do if my machine has a problem?

Contact the MAGICK technical support team and provide details about the machine and the issue. We provide remote troubleshooting, technical guidance, spare parts assistance, and maintenance solutions to help minimize machine downtime.

Do you provide spare parts support?

Yes. MAGICK provides original spare parts support and professional technical guidance to help customers maintain stable, long-term machine operation.

What payment methods does MAGICK accept?

MAGICK supports multiple payment methods, including T/T (Bank Transfer), Western Union, PayPal, L/C (Letter of Credit), and other payment methods upon agreement.

Does MAGICK provide CE certification?

Yes. MAGICK can provide CE-related certification documents according to the machine configuration and applicable export requirements.

Can MAGICK customize fiber laser cutting machines according to customer requirements?

Yes. MAGICK provides customized fiber laser cutting machine solutions based on customers’ materials, production requirements, workspace, and application needs. Our engineers work with customers to optimize machine configuration and performance.

What parts of a fiber laser cutting machine can be customized?

MAGICK supports customization of machine configuration, working area, laser power, laser source, cutting head, automation systems, software solutions, and machine appearance according to customer requirements.

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