FREQUENTLY ASKED QUESTIONS
Explore common questions about our fiber laser cutting machines, services, and customized solutions.
- Home
- FAQ
A fiber laser cutting machine can cut carbon steel, stainless steel, aluminum, copper, brass, galvanized steel, and other metal alloys. The cutting performance depends on laser power, material type, thickness, and machine configuration.
The suitable laser power depends on material, thickness, cutting speed, production volume, and application requirements. MAGICK engineers provide professional recommendations based on customer needs.
The price depends on laser power, machine size, working area, laser source, cutting head, automation options, and customer requirements. MAGICK provides customized quotations.
Standard laser cutting machines can be delivered within 7 days at the earliest. The delivery time for customized machines depends on the specific configuration, technical requirements, and customization needs. MAGICK will confirm the estimated delivery schedule before production.
Yes. MAGICK provides the necessary export documents and technical documents required for international shipment.
MAGICK performs machine testing, quality inspection, and performance checks before delivery to ensure that the equipment meets the required specifications and operating standards.
MAGICK offers a 2- to 3-year warranty. The specific warranty period depends on the machine model, configuration, and agreed contract terms.
Yes. MAGICK provides installation guidance, machine setup support, commissioning assistance, and technical support for customers worldwide.
Yes. MAGICK provides professional operator training covering machine operation, software usage, cutting parameter settings, safety procedures, and daily maintenance.
Contact the MAGICK technical support team and provide details about the machine and the issue. We provide remote troubleshooting, technical guidance, spare parts assistance, and maintenance solutions to help minimize machine downtime.
Yes. MAGICK provides original spare parts support and professional technical guidance to help customers maintain stable, long-term machine operation.
MAGICK supports multiple payment methods, including T/T (Bank Transfer), Western Union, PayPal, L/C (Letter of Credit), and other payment methods upon agreement.
Yes. MAGICK can provide CE-related certification documents according to the machine configuration and applicable export requirements.
Yes. MAGICK provides customized fiber laser cutting machine solutions based on customers’ materials, production requirements, workspace, and application needs. Our engineers work with customers to optimize machine configuration and performance.
MAGICK supports customization of machine configuration, working area, laser power, laser source, cutting head, automation systems, software solutions, and machine appearance according to customer requirements.